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GUARANTEED SAFE & SECURE CHECKOUT

Refund policy

Last updated: August 26, 2026

1. Our Commitment At Vastera, your satisfaction matters to us. If you are not completely satisfied with your purchase, we're here to help.

2. Returns You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

The following items are non-returnable:

  • Items that have been used, damaged, or altered after delivery
  • Items returned more than 30 days after delivery
  • Items marked as final sale

3. How to Request a Return To initiate a return, please contact us through our Contact page with the following information:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return

We will respond within 1–2 business days with instructions on how to proceed.

4. Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days, depending on your card issuer or bank.

5. Late or Missing Refunds If you haven't received your refund within 10 business days, please first check your bank account and contact your credit card company, as processing times may vary. If you've done this and still have not received your refund, please contact us through our Contact page.

6. Exchanges We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us through our Contact page.

7. Return Shipping You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund where applicable.

8. Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us immediately through our Contact page with your order number and a photo of the item. We will make it right as quickly as possible.

9. Contact Us If you have any questions about our Refund Policy, please contact us through our Contact page.